Conditions of The Cairnmillar Institute 1. Enrolment Conditions The Cairnmillar Institute reserves the right to terminate a person’s participation in any course: a) If the participant fails to meet the ongoing assessment tasks b) If the course is deemed to be beyond his or her ability c) If the person is being disruptive in class d) If the person breaches the Institute’s privacy and ethical conditions a) If the participant does not accept the Institute’s rules. 2. Cancellation Policy Cairnmillar reserves the right to alter any of the published arrangements, either before or during a course or to cancel, substitute or terminate a course where necessary 3. Withdrawal/Refund Conditions a) All refund requests must be made in writing to the school Registrar. b) Total refund if up to four weeks before the start of the semester. c) 60 percent refund if up to seven days before the start of the semester. d) No refund if less than seven days before the start of the semester. e) Cairnmillar does not accept responsibility for any changes in personal circumstances or work commitments of students. f) Cairnmillar does not take any responsibility for any books or resources purchased or expenses incurred for use in its courses or programs.

4. Concessions Some courses and workshops attract a 10% concession for health care card holders, pensioners, full-time students and people receiving unemployment benefits. Those applying for concessions must provide a copy of their student card, social security card, or health care card to the school registrar when enrolling. 5. Transfer Policy Should a student be unable to attend a workshop or counselling skills unit, a substitute attendee is always welcome at no extra charge. Alternatively, we will make a full and prompt refund for cancellations received seven days prior to commencement of the program less 10% administration fee. All deposits are non-refundable. 6. Ethics The Cairnmillar Institute is bound by the Code of Ethics of the Australian Psychological Society. 7. Privacy The Cairnmillar Institute acknowledges and respects the privacy of individuals. We support and endorse the National Privacy Principles contained in the Privacy Amendment (Private Sector) Act 2000 and will comply with these principles whenever personal information as defined by the Act is collected by us.